My Qualifications and Experience

 12 years practising customer care

2+ years practising staff supervision

2+ years preparing & giving dealer staff training

5+ years operating IBM AS400 inventory system

5+ years navigating Chrysler electronic parts catalogue

3+ years writing departmental newsletter for dealer-network distribution

5 years representing business at London & Birmingham motorshows

3 years Microsoft Word, Excel & Outlook experience

2 years Microsoft FrontPage experience

2 years Internet browsing experience

 Formal

  TACK; Training the Trainer

On-Track International; Presentation Skills

On-Track International; Telephone Skills

Institute of Management; The New Supervisor

In-House; Profitable Parts Management

In-House; Microsoft Outlook Express  

Academic

  BTEC General Diploma in Business Studies

GCE O’ Level English Language

GCE O’ level Commerce

CSE English Language

CSE English Literature

Passes were also obtained in the following CSE subjects:

Commerce, Mathematics, Technical Drawing, Physics, Biology

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